National Defence Services Authority
Oracle Fusion HCM for 12,000 defence personnel across 30 locations.
All case studiesA national security agency in the Middle East engaged Cydez Technologies to implement Oracle Fusion HCM Cloud for 30,000 personnel across military, civilian, and contractor categories. The organization managed human resources across 5 distinct person types — uniformed officers, enlisted personnel, civilian employees, contracted specialists, and seconded government officials — each with unique pay structures, leave entitlements, promotion pathways, and chain-of-command approval hierarchies.
The existing HR infrastructure consisted of a heavily customized on-premise Oracle EBS instance supplemented by manual processes for leave management, performance reviews, and payroll adjustments. Payroll processing for 30,000 personnel required 15 days per cycle, with manual reconciliation against 14 distinct leave types including combat leave, training leave, and compassionate leave — each governed by different accrual rules, approval chains, and eligibility criteria.
Cydez delivered a full Oracle Fusion HCM implementation covering Core HR, Payroll, Absence Management, Time and Labour, Performance Management, and Employee Self-Service. The deployment required Arabic and English bilingual configuration across all modules, integration with the national WPS (Wage Protection System) banking infrastructure for salary disbursement, and compliance with defence-specific security classifications. Chain-of-command approval workflows were configured to mirror the military hierarchy, with role-based access controls ensuring that personnel data visibility followed security clearance levels.
- Oracle Fusion HCM for 30,000 personnel
- 5 person types with unique HR structures
- 14 leave types with complex accrual rules
- Arabic/English bilingual configuration
- WPS banking integration for payroll
- Chain-of-command approval workflows
A Middle Eastern defence organisation managed HR, payroll, and leave for 12,000 personnel across 30 locations using legacy on-premise systems with no self-service capability. Payroll processing took 15 days each cycle, and employee data was fragmented across multiple disconnected databases.
Cydez implemented Oracle Fusion HCM Cloud covering Core HR, Payroll, Absence Management, Time and Labour, and Employee Self-Service. Data migration from four legacy systems was executed using HDL and FBDI tools. Integrations with the national identity system and banking portals were built on Oracle Integration Cloud. Arabic/English bilingual configuration was delivered across all modules.
How we delivered this project
Discovery
Conducted 12-week requirement analysis across 6 directorates. Documented 5 person types, 14 leave categories, 8 pay structures, and 23 approval workflow patterns. Mapped chain-of-command hierarchies and security classification requirements.
Design
Designed the Oracle Fusion HCM configuration blueprint covering Core HR, Payroll, Absence, Time and Labour, and Performance Management. Created bilingual (Arabic/English) UI specifications. Defined WPS integration architecture and security role matrix.
Development
Configured all HCM modules with defence-specific customizations. Built 23 Fast Formula rules for leave accrual and pay calculations. Developed WPS file generation integration, national ID system connectivity, and chain-of-command approval workflows using BPM.
Launch
Executed data migration for 30,000 personnel records from Oracle EBS using HDL and FBDI. Conducted UAT with 200+ test scenarios per module. Deployed in 3 phases by directorate. Trained 450 HR staff and 30,000 end users on self-service portal.
What we built
Multi-Person-Type HR
Unified HR platform managing 5 distinct person types — uniformed, enlisted, civilian, contracted, and seconded — each with unique data models, pay structures, and lifecycle workflows.
Complex Leave Management
14 leave types with rule-based accrual, eligibility checks, and multi-level chain-of-command approvals. Support for combat leave, training leave, and compassionate leave with documentation requirements.
Bilingual Configuration
Full Arabic and English bilingual support across all modules, reports, notifications, and self-service interfaces. Right-to-left layout support with culturally appropriate date and number formatting.
WPS Payroll Integration
Automated salary file generation compliant with the national Wage Protection System. Integration with 4 banking partners for salary disbursement. Real-time reconciliation and exception handling.
Chain-of-Command Approvals
Military hierarchy-aware approval workflows for leave, overtime, transfers, and promotions. Role-based access controls aligned with security clearance levels. Delegation and acting-capacity support.
Employee Self-Service Portal
Mobile-responsive self-service portal for leave requests, pay slip access, personal data updates, and benefits enrollment. Achieved 85% adoption within 3 months of launch.
Measurable outcomes
- Payroll processing reduced from 15 days to 2 days per cycle
- 12,000 employee records migrated with 99.8% first-pass accuracy
- 85% adoption of employee self-service within 3 months
- Full compliance with national labour law and defence-specific regulations
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